Privacy Policy

1. Information We Collect

1.1 Account and Authentication Information

When you sign in or create an account, we may receive information from you or your authentication provider, including name, email where provided, profile image, provider identifiers, and sign-in/account status details.

1.2 Profile Information

You may provide display name, profile photo, city, country, language, locale, time zone, interests, about information, optional social links, and profile visibility preferences.

1.3 Activity and Event Information

When you create, discover, join, or manage activities, we may collect details such as title, category, date/time, time zone, recurrence, location, capacity, price/currency, organizer details, and RSVP or attendance status.

1.4 Communications

We may collect activity messages, announcements, invitations, notification records, reports, support requests, and related moderation/safety records.

1.5 Location Information

If you grant location permission and use a location-based feature, the app may use your device location to find nearby activities or people. The app uses location while you use the relevant feature and does not request background location access. We also process locations you enter for activities, such as a venue or meeting point. Some location-sharing features may share location with the people identified in that feature; review its controls before sharing.

1.6 Payment Information

For paid activities, MingleNow stores transaction references, amount and currency, payment status, timestamps, and relevant cancellation or refund status to manage bookings and reconcile payments. Checkout is handled by the payment provider shown at checkout (currently Ziina). Card details and payment authentication credentials entered on the provider's checkout are handled by that provider; MingleNow does not intend to receive or store full card numbers or those credentials. The provider may retain its own transaction records under its privacy policy.

1.7 Device and Technical Information

Our app and service infrastructure may process technical information needed to operate and secure the Services, such as device type, operating system, app version, language/locale, time zone, push-notification token, connection data, operational logs, and fraud or security signals. The exact information depends on the feature and the service provider involved.

1.8 Information from Other Users

We may receive information about you when other users invite, add, mention, message, block, report, or submit support information involving your account.

2. How We Use Information

We use personal information to create and secure accounts; show profiles and relevant discovery results; create, manage, and join activities; operate invitations, messaging, and notifications; manage bookings and payment status; respond to reports and support requests; prevent fraud and abuse; enforce these Terms; and meet legal obligations. We use information for service improvement or diagnostics only where enabled and consistent with applicable settings and law.

3. Legal Bases for Processing

Where applicable law requires a legal basis, the basis depends on the information and purpose. It may include providing the Services you request, complying with a legal obligation, your consent, or legitimate interests such as service security and abuse prevention where permitted. You may withdraw consent where processing relies on consent; this does not affect processing that occurred before withdrawal.

4. How We Share Information

Information may be visible to other users according to your profile settings and the features you use. Organizers and relevant participants may receive information needed to manage an activity or booking. We use service providers for functions such as authentication, hosting and storage, maps and place search, notifications, and payment processing; those providers process information to provide their services. We may disclose information when required by law or to protect people, rights, and the Services, and may transfer it as part of a business reorganization. We do not sell personal information for money.

5. Firebase and Third-Party Infrastructure

MingleNow uses Firebase and related Google services for functions including authentication, databases, storage, messaging, and backend operations, and Google Maps/Places services for maps and place-related features. Ziina currently processes paid checkouts. Authentication and notification providers may also process information when you use those features. Providers may process information in other countries under their own terms and privacy practices. Contact us for questions about the providers used for a particular feature.

6. Cookies and Similar Technologies

The website and web-based features may use cookies or local storage to support core functionality, remember preferences, and protect services. Mobile app SDKs and service providers may use technical identifiers or logs as described above. Browser settings can limit cookies or local storage, but some features may not work correctly if you do so.

7. Push Notifications

If you grant permission, MingleNow may send push notifications about invitations, activity updates, messages, payment status, and account/security matters. You can disable push notifications in device settings.

8. Profile Visibility and User Controls

You can update profile details and use the block and report tools available in the app. Information in a report may be retained, including after account deletion, to review safety concerns, prevent abuse or fraud, resolve disputes, and meet legal obligations.

9. Data Retention

Retention depends on the type of information and why it is needed. We generally keep account and profile information while the account is active; messages and activity records while needed to provide the feature and maintain relevant records; and payment, financial, safety, and dispute records for as long as needed for transaction administration, fraud prevention, dispute handling, or legal obligations. When information is no longer needed, we delete or anonymize it where appropriate. Some records may remain with a provider under that provider's retention practices. Contact minglenowclub@gmail.com for questions about a specific category. We do not state a fixed retention period where it depends on legal, payment, or dispute requirements.

10. Account Deletion

You can permanently delete your MingleNow account from Profile > Delete account in the mobile app. The same request is also described on our account deletion page. If you cannot access the app, contact minglenowclub@gmail.com so we can verify ownership and process the request.

Deletion removes your Firebase Auth account and associated profile and directory records, profile and activity media, connections, invitations, notifications, private messages you sent, activity memberships, verification records, and ephemeral presence data. Messages authored by you are removed from private and activity chats as processing reaches those records; a conversation or activity record may remain for other participants with your account removed or shown as "Deleted user." Activities you hosted are cancelled and attributed to "Deleted user." Records needed by other participants may be removed or anonymized rather than retained with your identity.

Pending MingleNow payment holds are cancelled and seat reservations released where possible. Account deletion does not itself reverse or refund a payment already completed by a payment provider. Payment, refund, chargeback, financial audit, fraud-prevention, safety report, dispute, and legally required records may be retained or anonymized as appropriate for transaction administration, safety, dispute resolution, or legal obligations. External providers may retain their own records under their policies.

The in-app process normally completes while the request is processed, though additional verification, retries, or provider-dependent records may take longer. Deleted data is not restored. You may register again with the same Google, Apple, email, or phone identity, but the new account receives a new MingleNow user ID and does not restore your deleted profile or content.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction or deletion of, or a copy of certain information; object to or restrict certain processing; or withdraw consent where processing is based on consent. To make a request, email minglenowclub@gmail.com. We may ask you to verify your identity before responding and may retain information we are legally required or permitted to keep. You may also have the right to complain to a relevant data-protection authority.

12. International Transfers

MingleNow and its service providers may process information in countries other than the country where you live. Where applicable law requires safeguards for an international transfer, we use the safeguards required by that law.

13. Security

We use reasonable technical and organizational measures including access controls, authentication, security rules, encryption where appropriate, monitoring, and service-provider safeguards. No online service can guarantee absolute security.

14. Children

MingleNow is intended for adults aged 18 or older and is not directed to children. If you believe a person under 18 has created an account or provided personal information, contact minglenowclub@gmail.com.

15. Third-Party Links and Services

MingleNow may contain links to third-party websites/services. We are not responsible for their privacy, content, or security practices. Review each third-party policy before use.

16. Changes to This Policy

We may update this Privacy Policy from time to time. When updated, we revise the Last updated date and may provide additional notice where required.

17. Contact Us

MingleNow
Privacy email: minglenowclub@gmail.com
Support email: minglenowclub@gmail.com
Business address: Compass Building, Al Shohada Road, AL Hamra Industrial Ras Al Khaimah, UAE.
Country: UAE